Just Eat is unusual among delivery platforms because the merchant on your statement varies depending on how the restaurant is set up. Some orders bill as Just Eat. Others bill under the restaurant's own registered name, which may be a limited company name you have never heard of and which bears no resemblance to the shop front.
This is the single biggest cause of unrecognised Just Eat charges. A takeaway trading as Spice Garden may bill as a holding company with an entirely different name.
If you cannot place a charge and you order takeaways, check your Just Eat order history for that date before assuming fraud. The order history is authoritative in a way the statement descriptor is not.
Cash orders and card orders
Just Eat has long supported paying the restaurant directly, including in cash on delivery. Orders placed this way may not appear on your card statement at all, while card orders may route through either Just Eat or the restaurant's own payment provider. Two orders from the same takeaway in the same month can therefore look completely different on a statement.
Fees added at checkout
Service fees, delivery fees and small order fees are added on top of menu prices, and menu prices on the platform are often higher than ordering direct. The total you are charged will usually exceed what the same food would cost in person, sometimes considerably.
Refunds for missing or wrong items
- Report through the app or website as soon as possible, attaching a photo if items were missing or incorrect.
- Be specific about what was missing, since partial refunds are calculated per item.
- Note that the restaurant, not Just Eat, often decides on refunds for food quality, which is why outcomes vary between takeaways.
- Escalate to your card provider if an order genuinely never arrived and the platform will not refund it.
Is there a Just Eat subscription?
Just Eat has operated subscription-style delivery savings schemes at various points. If you see a small recurring Just Eat charge in months where you ordered nothing, check the account for an active saver or subscription plan rather than assuming it relates to an order.