What is DELIVEROO on my bank statement?

This is either a food delivery order placed through Deliveroo, or a monthly Deliveroo Plus subscription charge.

Deliveroo — food delivery

✓ Legitimate charge

DELIVEROO on your statement is a charge from Deliveroo, the UK food delivery service. There are two types of Deliveroo charges: a one-off food order (the most common), or a recurring Deliveroo Plus subscription.

A standard food order charge covers the food itself, delivery fee, and any service charges. Deliveroo charges your card when the order is placed, so the charge appears even if there's an issue with the order — contact Deliveroo support if food was missing or not delivered.

Deliveroo Plus is Deliveroo's subscription service (similar to Amazon Prime for deliveries) that offers free delivery on eligible orders above a minimum spend. It's billed monthly and might be easy to forget if you subscribed during a promotional offer.

Company

Deliveroo

Type

Food delivery

Recurring?

Only if Plus subscriber

Refundable?

Yes, via support

What to do Open the Deliveroo app and check your Order History — each order shows the restaurant, items, and total. If you have a Deliveroo Plus subscription you'd like to cancel, go to Account → Deliveroo Plus → Cancel membership.

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Frequently asked

Questions about Deliveroo charges

My Deliveroo order was wrong or never arrived — can I get a refund?

Yes. Open the Deliveroo app, go to Orders, find the relevant order, and tap "Get help." You can report missing items, wrong items, or orders that never arrived. Deliveroo typically processes refunds as account credit or back to your original payment method within 5–7 working days.

What is Deliveroo Plus and how do I cancel it?

Deliveroo Plus is a monthly subscription offering free delivery on orders over a minimum amount. To cancel: open the Deliveroo app → Account → Deliveroo Plus → Cancel membership. You'll keep the benefits until the end of your current billing period.

I don't recognise a Deliveroo charge — someone might have used my account

Log into your Deliveroo account and check your order history. If you find orders you didn't place, someone may have accessed your account. Change your Deliveroo password immediately, enable two-factor authentication, and contact Deliveroo support to report the fraudulent orders and request a refund.

What is DELIVEROO on my bank statement?

Deliveroo — food delivery

Got a different charge?

Questions about Deliveroo charges

Other food & delivery charges