Why is my Virgin Media bill higher than normal?

Virgin Media bills can increase when your introductory deal period ends and prices revert to the full rate, when Virgin applies its annual price increase (typically in April), or when you add new channels, sports packages, or upgrade your broadband speed.

What is Virgin Media O2?

Virgin Media and O2 merged in 2021 to form Virgin Media O2. The two brands continue to operate separately — your broadband bill still shows as VIRGIN MEDIA and your mobile bill as TELEFONICA UK (O2). The merger mainly affects background infrastructure and combined deals.

Can I get a refund or credit from Virgin Media?

If you've experienced a service outage or been incorrectly billed, contact Virgin Media on 150 (from your Virgin phone) or 0345 454 1111. Under Ofcom rules, Virgin Media must provide automatic compensation for prolonged outages — £9.76 per day after two full days without service.

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Broadband & TV

What is VIRGIN MEDIA on my bank statement?

Q: What is Virgin Media on my bank statement?

VIRGIN MEDIA on your bank statement is your monthly Virgin Media bill covering broadband, TV, home phone, or a bundle of these services. Virgin Media is one of the UK's largest cable broadband and TV providers, now merged with O2 to form Virgin Media O2.

Q: How do I cancel Virgin Media?

Call Virgin Media on 0345 454 1111 to cancel. You can leave penalty-free at the end of your minimum term. Early cancellation incurs an early disconnection fee. Your contract end date is shown in your My Virgin Media account online.

This is your monthly Virgin Media bill — covering broadband, TV, home phone, or a bundle of these services.

Virgin Media — Broadband & TV

✓ Legitimate charge

VIRGIN MEDIA on your bank statement is your monthly bill from Virgin Media — one of the UK's largest cable broadband and TV providers. The charge covers whatever services you have with them: broadband, TV packages (including Sky Sports and BT Sport add-ons), home phone, or a bundled package combining all three.

Virgin Media bills are taken by direct debit on the same date each month. The amount can change when your introductory offer expires — new customers typically get a discounted rate for 12–18 months, after which the full price kicks in. Virgin also applies an annual price increase, usually in April. Both changes should come with 30 days' advance notice.

Since merging with O2 in 2021 to form Virgin Media O2, some customers may see combined billing or joint offers — but the Virgin Media broadband/TV charge still appears separately from any O2 mobile charge on your statement.

Company

Virgin Media O2

Type

Broadband / TV / phone

Recurring?

Yes — monthly

Country

What to do Log into My Virgin Media at virginmedia.com or in the app to see your current bill breakdown. For unexpected changes, check if your introductory deal has ended or if a price rise notice was sent. Call 150 (free from a Virgin landline) for billing support.

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Frequently asked

Questions about Virgin Media charges

Why is my Virgin Media bill suddenly more expensive?

The two main causes are: your introductory deal ending (new customer deals typically last 12–18 months before prices go up), or Virgin Media's annual price increase in April. Log into My Virgin Media to check your current pricing and whether any notifications were sent about price changes.

How do I cancel Virgin Media?

Call Virgin Media on 0345 454 1111 to cancel. Have your account number ready. You can cancel penalty-free at the end of your contract — check the end date in My Virgin Media. Early cancellation means paying an early disconnection fee based on your remaining contract length.

Am I entitled to compensation for a Virgin Media outage?

Yes — under Ofcom's automatic compensation scheme, Virgin Media must pay you £9.76 per day for every full day your broadband or phone is out after the first two days of an outage. You should also receive compensation if an engineer misses an appointment. This is applied automatically to your next bill.

Can I leave Virgin Media if they increase my price?

If Virgin Media notifies you of a price increase, you typically have 30 days to cancel your contract penalty-free. Contact them within that window citing the price rise. If they didn't give you proper notice, you have additional grounds to exit without fees — contact Virgin and, if needed, escalate to the Communications Ombudsman.

I see two charges — one Virgin Media, one TELEFONICA. Are these related?

Not directly on your bill — TELEFONICA UK is O2 (your mobile network if you're an O2 customer), while VIRGIN MEDIA is your broadband/TV. The two companies merged to form Virgin Media O2 in 2021, but they still bill separately. If you have both services, you'll see two separate charges each month.

What is VIRGIN MEDIA on my bank statement?

Virgin Media — Broadband & TV

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