What is BT on my bank statement?

BT GROUP or BRITISH TELECOM on your bank statement is your monthly BT bill covering home broadband, your landline phone line, BT TV, or BT Sport. BT is one of the UK's largest broadband and telecoms providers.

Why is my BT bill higher than usual?

BT bills can increase due to annual price rises (BT increases prices in March or April each year), your introductory deal period ending and prices reverting to the standard rate, additional call charges on your landline, or a new add-on like BT Sport or a BT TV upgrade.

What is the BT direct debit date?

BT takes payment by direct debit monthly, usually around the same date each month. Your payment date is shown on your BT bill. You can change your payment date in the My BT app or online account.

Can I get a refund for an incorrect BT charge?

Yes — contact BT on 0800 800 150 and explain the incorrect charge. BT customer service can investigate and issue credits to your account. If you're disputing a price rise you weren't notified about, you may also have the right to leave your contract penalty-free.

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Broadband & landline

What is BT or BRITISH TELECOM on my bank statement?

Q: How do I cancel BT broadband?

Call BT on 0800 800 150 to cancel. You can leave without penalty at the end of your minimum term. Cancelling early incurs an early exit fee. Check your contract end date on your latest BT bill or in the My BT app.

This is your monthly BT bill — covering home broadband, landline, BT TV, or BT Sport.

BT — Broadband, phone & TV

✓ Legitimate charge

BT GROUP or BRITISH TELECOM on your bank statement is your monthly BT bill. BT is the UK's largest broadband and fixed-line telephone provider, also offering BT TV and BT Sport. The charge covers whichever BT products you subscribe to — typically home broadband, your phone line rental, and any TV or sport add-ons.

BT bills are taken by direct debit monthly. The amount can change if your introductory deal period ends and reverts to the standard (higher) rate, or if BT applies its annual price increase — BT typically raises prices in March or April each year by CPI plus a fixed percentage. Customers are supposed to be notified 30 days in advance; if you missed the notice, this may explain a sudden increase.

If you have both BT broadband and an EE mobile contract, these appear as separate charges on your statement from separate companies — BT GROUP for your home services and EE LIMITED for mobile — even though both are owned by BT Group plc.

Company

BT Group plc

Type

Broadband / phone / TV

Recurring?

Yes — monthly

Country

What to do Log into My BT app or bt.com to view your current bill and breakdown. If the amount has changed, check for an introductory period ending or a price rise notification. For billing queries call BT on 0800 800 150 (free).

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Frequently asked

Questions about BT charges

Why is my BT bill suddenly higher?

The two most common reasons are: your introductory deal has ended and prices have reverted to the standard rate (check when you signed up — deals typically last 12–24 months), or BT has applied its annual price increase. Log into My BT to see your current price plan and any upcoming changes.

How do I cancel BT broadband?

Call BT on 0800 800 150 and ask to cancel. You can leave penalty-free at the end of your minimum contract term. Cancelling mid-contract typically incurs an early exit fee. Check your My BT account or your latest bill for your contract end date before calling.

What are landline call charges on my BT bill?

If your BT plan includes a phone line but not unlimited calls, you'll be charged per minute for calls made. Call charges are itemised on your BT bill. If you want to avoid extra call charges, you can add an unlimited calls bolt-on or upgrade to a plan that includes calls.

Can I leave BT if they raise my prices mid-contract?

If BT gives you 30 days' notice of a price increase, you have the right to exit your contract penalty-free within that 30-day window. Contact BT to exercise this right. If they didn't notify you properly, you have additional grounds to dispute the charge and potentially leave without fees.

Is BT GROUP the same as EE?

Yes — EE is a subsidiary of BT Group plc. However, they operate as separate brands with separate billing systems. Your BT broadband bill appears as BT GROUP and your EE mobile bill appears as EE LIMITED — two separate charges from the same parent company.

What is BT or BRITISH TELECOM on my bank statement?

BT — Broadband, phone & TV

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